Task: 2.4.4 - Understand Organization As-Is

Describe the organization as the formal and informal ways in which departments and people relate to and interface with each other to achieve defined goals. Analyze the existing organization, process roles and skills and determine how they currently support or hinder the execution of the business processes. This reveals shortfalls and identifies opportunities for improvement. Collect and document business requirements regarding the current organization if not yet documented in the Business Requirements Catalogue.

The objective of this task is to get a clear understanding of the relevant parts the existing organization and how they currently support or hinder the execution of the business processes in scope. An example of a formal way of interfacing are Service Level Agreements (SLA's). These can be used as input.

NOTE: The cause for a shortfall could be in an area which is out of scope of the project. Solving the shortfall within the project will result in a suoptimal solution, if it can be solved. Solving the reason for shortfall within the relevant area will result in scope-creep to the project.